You are now talking to Nathan T
How can I help you?
You said: my account for yunyunlele.com has been deactivated
You said: can you help me to activated my account
You said: i had fixed it
Nathan T: What is your primary domain and the last 4 characters of your cPanel password?
You said: the last 4 of the account password is :****
You said: primary domain:yunyunlele.com
Nathan T: Ok you need to talk to our Terms of Service Department. Just one moment while I transfer you to them.
You are now being transferred to another customer representative Terms of Service Compliance. Please wait
You are now talking to Nicholas M
You said: hi
Nicholas M: hi
You said: my account for yunyunlele.com has been deactivated
You said: my account for yunyunlele.com has been deactivated
You said: and i had fixed it
Nicholas M: Here are the admin notes for why it was deactivated.
Nicholas M: DEDE CMS application is compromised and fllowing file is containing flooding php script:
30494 yunyunle 34 14 175m 12m 7416 R 1.4 0.1 0:05.31 /ramdisk/bin/php5 /home4/yunyunle/public_html/yueshi123/plus/dede_uu.php
10733 yunyunle 34 14 176m 14m 9756 S 0.0 0.1 0:13.94 /ramdisk/bin/php5 /home4/yunyunle/public_html/yueshi123/plus/task/dede_xuexie.php
Ask customer to contact application provider for a fix and upgrade the application. Also, ask him to secure his cpanel/FTP.
You said: i had delete this files
Nicholas M: You also need to upgrade DEDECMS
Nicholas M: Actually it looks like you are already at the most recent version
Nicholas M: So, I just have to have you change your FTP and cpanel passwords
You said: wait a minute
You said: no problem
You said: can you help me to activated my account now?
Nicholas M: You changed those passwords?
You said: wait a minute
You said: i had change one ftp password,but i didnot hnow how to change "yunyunle" and "yunyunle_logs" password,can you help me to change it?
You said: or help me delete those ftp
Nicholas M: Just go to FTP Accounts in the cpanel
You said: i had change my ftp password,but i can't change Special FTP Accounts
Nicholas M: Thats fine.
Nicholas M: Those are your cpanel FTP usernames
Nicholas M: When you change the cpanel password, those passwords are changed.
You said: ok ,i see
You said: can you help me to activated my account now?
Nicholas M: yes
You said: thanks
Nicholas M: Your account has been reactivated,.
You said: oh yes ,thanks very much
You said: bye
Nicholas M: You're Welcome
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